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Structure Tips Theory WebPoems Workshops Books Articles Lisa Jonathan


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Bibliography for Tips

Books that are availale through appear as links.              AMlogo.gif (1492 bytes)                                  

Alred, Gerald J., Oliu, Walter E., and Brusaw, Charles T. 1992. The Professional Writer. New York: St Martin’s Press.

Ameritech Web Page User Interface and Design Guidelines.

Ausubel, D. P. 1978. In defense of advance organizers: A reply to the critics. Review of Educational Research, 48, 2. 251-257.

Bailey, R. W. 1983. Human Performance Engineering: A Guide for System Designers. Englewood Cliffs, NJ: Prentice Hall.

Baker, J. D. and Goldstein, I. 1966. Batch vs Sequential displays: Effects on human problem solving. Human Factors, 8: 225-235.

Barstow, Thomas R., and Jaynes, Joseph T. 1986. Integrating online documentation into the technical publishing process. IEEE Transactions on Professional Communication, PC-29, 4: 37-41.

Berners-Lee, Tim. 1995. (Alas, W3 reorganized their archives, and broke this link).

Black, Roger, & Elder, Sean. 1997. Web Sites That Work. San Jose, CA: Adobe.

Boomer, H.R. 1975. Relative comprehensibility of pictorial information and printed words in proceduralized instructions. Human Factors. 17, 3. 266-267.

Borenstein, Nathaniel S. 1985. Help texts vs Help mechanisms: A new mandate for documentation writers. In Proceedings of SIGDOC ’85. New York: Association for Computing Machinery. 8-10.

Bork, Alfred. 1983. A preliminary taxonomy of ways of displaying text on screens. Information Design Journal, 3, 3. 206-214.

Broadbent,D. E. 1978. Language and ergonomics. IEEE Transactions on Professional Communication. PC-21: 34-37.

Brusaw, Charles T., Alred, Gerald J, and Oliu, Walter E. 1997. Handbook of Technical Writing, Fifth Edition. New York: St. Martin’s Press.

Burgess, J. H. 1984. Human Factors in Form Design. Chicago: Nelson-Hall.

Bush, Donald W., and Campbell, Charles P. 1995. How to Edit Techncial Documents. Phoenix, AZ: Oryx

Carroll, J. M. 1984. Minimalist training. Datamation, 30, 18. 125-136.

Chase, W.G., and Clark, H.H. 1972. Mental operations in the comparison of sentences and pictures. In L. Gregg (Ed.) Cognition in Learning and Memory. New York: Wiley.

Clark, H. H. and Clark, E. V. 1968. Semantic distinctions and memory for complex sentences. Quarterly Journal of Experimental Psychology, 20. 129-138.

Clark, H.H., and Chase, W.G. year? On the process of comparing sentences against pictures. Cognitive Psychology, 3. 472-517.

Conklin, Jeff. 1987. Hypertext: An introduction and survey. Computer, 20: 9. 17-41.

Conklin, Jeff. 1987. STP-356-86, Rev. 2 A Survey of Hypertext. Microelectronics and Computer Technology Corporation.

Cuff, R. N. 1980. On casual users. International Journal of Man-Machine Studies. 12, 2. 163-187.

Dewer, R. E. 1976. The slash obscures the symbol on prohibitive traffic signs. Human Factors, 18, 3. 253-258.

Dumas, Joseph. 1988. Designing User Interfaces for Software. Englewood Cliffs, NJ: Prentice Hall.

Dumas, Joseph, and Redish, Janice C. 1993. A Practical Guide to Usability Testing (Human/Computer Interaction).

El-Shinnawy, Maha. 1998. Interface: Susan T. Kinney and Richard T. Watson on ‘The effect of medium and task on dyadic communication." IEEE Transactions on Professional Communication, Vol. 41, 2, June. 140-142.

Frisse, Mark. 1988. From text to hypertext. Byte (October). 247-253.

Frisse, Mark. 1988. Searching for information in a hypertext medical handbook. Communications of the ACM, 31, 7. 880-886.

Gagne, R., and Briggs, L. 1979. Principles of Instructional Design. New York: Holt, Rinehart, and Winston.

Galitz, Wilbert O. 1985. Handbook of Screen Format Design. Wellesley, MA: QED Information Sciences.

Galitz, Wilbert O. 1996. The Essential Guide to User Interface Design: An Introduction to GUI Design Principles and Techniques. New York: Wiley.

Gaylin, K. 1986. How are windows used? Some notes on creating an empirically based windowing benchmark test. In CHI ’86 Proceedings. New York: Association for Computing Machinery. 96-100.

Glass, Robert L. 1989. Software maintenance documentation. Sigdoc 89 Conference Proceedings. New York: ACM.

Gould, Emilie W., Gurevich, Mark, and Pagerey, Peter D. 1998.Conducting surveys over the World Wide Web. STC 45th Annual Conference 1998 Proceedings. Arlington, VA: Society for Technical Communication. 294-297.

Gregory, R. L. 1980. Eye and Brain: The Psychology of Seeing. New York: Oxford.

Gregory, R. L. 1995. The Artful Eye. New York: Oxford.

Hackos, JoAnn, and Stevens, Dawn M. 1996. Standards for Online Communication. New York: Wiley.

Hasslein, Vaughn. 1986. Marketing survey on user requests for online documentation. In Proceedings of 33rd International Technical Communication Conference. Washington, DC: Society for Technical Communication. 434-438.

Heckel, Paul. 1984. The Elements of Friendly Software Design. New York: Warner.

Herriot, P. 1970. An Introduction to the Psychology of Language. London: Methuen.

Horton, William K. 1990. Designing and Writing Online Documentation: Help Files to Hypertext. New York: Wiley.

Keeker, Kevin. 1997. Improving Web site usability and appeal.

Kieras, J. L. 1980. Initial mention as a signal to thematic content in technical passages. Memory and Cognition, 8, 4. 345-353.

Kirsner, Scott. 1997. Community: Can corporate players be convincing—or successful—in the communitarian role? CIO Magazine, December 1, 1997.

Kollock, Peter, and Smith, Marc. 1994. Managing the virtual commons: Cooperation and conflict in computer communities. http://www.sscnet.ucla edu/soc/csoc/vcommons.htm (Link no longer works, alas).

Levine, Rick. 1997. Sun Guide to Web Style.

Lynch, Kevin. 1960. The Image of the City. Cambridge, MA: MIT Press.

Lynch, Patrick, and Horton, Sarah. Yale C/AIM Web Style Guide.

Lynch, Patrick, and Horton, Sarah. 1999. Web Style Guide: Basic Design Principles for Creating Web Sites. New Haven: Yale.

MacKinnon, Richard. 1992. Searching for the Leviathan in the Usenet. Masters Thesis, San Jose State University. gopher://

Mahler, William J. 1987. Interactive touch screen design. In Proceedings of the 34th International Technical Communication Conference. Washington, DC: Society for Technical Communication. VC 72-77.

Mayer, Richard. 1992. Thinking, Problem Solving, Cognition. New York: Freeman.

Miller, George A. 1956. The magical number seven, plus or minus two: some limits on our capacity for processing information. The Psychological Review, 63. 81-97.

Miller, George A. 1962. Some psychological studies of grammar. American Psychologist, 17, 11. 748-762.

Morkes, John, and Nielsen, Jakob. Applying Writing Guidelines to Web Pages. January 6 1998.

Mortensen, David. 1997. Miscommunication. Thousand Oaks, CA: Sage

Nielsen, Jakob, and Morkes, John. 1997. Concise, SCANNABLE, and Objective: How to Write for the Web. and

Nielsen, Jakob. 1995. Features missing in current Web browsers. Alertbox, July 1995.

Nielsen, Jakob. 1996. Top Ten Mistakes in Web Design. Alertbox, May.

Nielsen, Jakob. 1997a. Be Succinct! (Writing for the Web). Alertbox. March 15, 1997.

Nielsen, Jakob. 1997b. How Users Read on the Web. October 1997.

Nielsen, Jakob. 1997c. The Fallacy of Atypical Web Examples. Alertbox, June 1, 1997.

Nielsen, Jakob. 1997d. The tyranny of the page. Alertbox, November 1, 1997.

Nielsen, Jakob. 1998. Using link titles to help users predict where they are going. Alertbox, January 11, 1998.

Norman, Donald A. 1980. Cognitive engineering and education. In Problem Solving and Education: Issues in Teaching and Research. New York: Wiley.

O’Malley, Claire E. 1986. Helping users help themselves. In User-Centered System Design. Hillsdale, NJ: Lawrence Erlbaum Associates. 377-398.

Ohnemus, Kenneth R. 1997. Web style guides: Who, what, where. 15th Annual International Conference on Computer Documentation Conference Proceedings, SIGDOC 97, Crossroads in Communication, October 19-22, 1997. New York: ACM. 189-198.

Olson, Mancur. 1965. The Logic of Collective Action: Public Goods and the Theory of Groups. Cambridge, MA: Harvard.

Ostrom, Elinor. 1990. Governing the Commons: The Evolution of Institutions for Collective Action. New York: Cambridge.

Otte, Fred H. 1982. Consistent user interface. In Human Factors and Interactive Computer Systems. Norwood, NJ: Ablex. 261-275.

Overby, Bruce A. 1997. Order and chaos: A sociological profile of TECHWR-L. 15th Annual International Conference on Computer Documentation Conference Proceedings, SIGDOC 97, Crossroads in Communication, October 19-22, 1997. New York: ACM. 199-206..

Price, Jonathan. Creating a style for online help. 1988. In Text, ConText, and HyperText: Writing with and for the Computer. Cambridge, MA: MIT Press. 330-341.

Price, Jonathan. 1998. So you want to freelance as a Webzine writer? 45th Annual Conference 1998 Proceedings. Arlington, VA: STC. 174.

Price, Lisa, & Price, Jonathan. 1997. Web Writing. Writer’s Digest, October. 44-47.

Rehling, Louse. 1997. Breaking the rules for web sites. 1997 IEEE International Professional Communication Conference, IPCC 97 Proceedings, October 22-25, 1997. Piscataway, NJ: IEEE. 101-107.

Reigeluth, C. M. and Stein, F. S. 1983. The elaboration theory of instruction. In Instructional Design Theories and Models, ed. Reigeluth. Hillsdale, NJ: Erlbaum.

Reigeluth, C. M., Merrill, M. D., Wilson, B. C., et al. 1980. The elaboration theory of instruction: A model for sequencing and synthesizing instruction. Instructional Science, 9. 195-219.

Reigeluth, C.M., Ed. 1983. Instructional Design Theories and Models: An Overview of Their Current Status. Hillsdale, NJ: Erlbaum.

Relles, Nathan. A user interface for online assistance. 1981. In Proceedings of 5th International Conference on Software Engineering. New York: Institute for Electrical and Electronics Engineers. 400-408.

Robinson, Eleanor R. N. and Knirk, Frederick G. 1984. Interfacing learning strategies and instructional strategies in computer training programs. In Human Factors Review. Santa Monica: The Human Factors Society. 209-238.

Roemer, J. M. and Champanis, A. 1982. Learning performance and attitudes as a function of the reading grade level of a computer-presented tutorial. In Proceedings of Human Factors in Computer Systems Conference. Gaithersburg, MD: Institute for Computer Sciences and Technology, National Bureau of Standards. 239-244.

Shirk, Henrietta Nickels. 1988. Technical writers as computer scientists: The challenges of online documentation. In Text, ConText, and HyperText: Writing with and for the Computer. Cambridge, MA: MIT Press. 311-327.

Shneiderman, Ben. 1982. System message design: Guidelines and experimental results. In Directions in Human/Computer Interaction. Norwood, NJ: Ablex. 55-78.

Shneiderman, Ben. 1989. Reflections on authoring, editing, and managing hypertext. In The Society of Text: Hypertext, Hypermedia, and the Social Construction of Information. Cambridge, MA: MIT Press.

Siegel, David. 1996. Creating Killer Web Sites. Indianapolis, IN: Hayden.

Simpson, Henry. 1985. Design of User-Friendly Programs for Small Computers. New York: McGraw-Hill.

Slatin, John. 1988. Hypertext and the teaching of writing. In Text, ConText, and HyperText: Writing with and for the Computer. Cambridge, MA: MIT Press. 111-129.

Slatin, John. 1988. Toward a rhetoric for hypertext. In Hypermedia ’88. Houston, TX: University of Houston-Clear Lake and NASA/Johnson Space Center. 135-139.

Sterne, Jim. 1996. Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive. New York: Wiley.

Tarutz, Judith. 1992. Technical Editing: The Practical Guide for Editors and Writers. Reading, MA: Addison-Wesley.

Tufte, Edward R. 1983. The Visual Display of Quantitative Information. Cheshire, CT: Graphics Press.

Utting, K., and Yankelovich, N. 1989. Context and orientation in hypermedia networks. ACM Transactions on Information Systems, 7:1. 58-84.

Van Dijk, T. and Kintsch, W. 1983. Strategies of Discourse Comprehension. New York: Academic Press.

Waite, Robert. 1982. Making information easy to use: A summary of research. In Proceedings of International Technical Communication Conference. Washington, DC: Society for Technical Communication. E 120-123.

Walker, Janet H. 1987. Document examiner: Delivery interface for hypertext documents. In Hypertext ’87 Papers. Chapel Hill, NC: University of North Carolina. 307-323.

Walker, Janet H. 1987. Issues and strategies for online documentation. IEEE Transactions on Professional Communication, PC-30, 4. 235-248.

Wasson, P. C., and Johnson-Laird, P. N. 1972. Psychology of Reasoning: Structure and Content. Cambridge, MA: Harvard.

Weiss, Edmond. 1991. How to Write Usable User Documentation. Phoenix, AZ: Oryx.

Whitaker, L.A., and Stacey, S. 1981. Response times to left and right directional signals. Human Factors, 223, 4. 447-452.

Wickens, C.D. 1984. Engineering Psychology and Human Performance. Columbus, OH: Merrill.

Williams, Joseph M. 1990. Style: Toward Clarity and Grace. Chicago: University of Chicago Press.

Winsberg, Freya Y. 1987. Online documentation: Tutorials that are easy to take. In Proceedings of 34th International Technical Communication Conference. Washington, DC: Society for Technical Communication. ATA 101-104.

Zimmerman, Donald E., Muraski, Michel, Estes, Emily, and Hallmark, Bruce. A formative evaluation method for designing WWW sites. 1997 IEEE International Professional Communication Conference, IPCC 97 Proceedings, October 22-25, 1997. Piscataway, NJ: IEEE. 223-230.


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