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Services Tips Theory WebPoems Workshops Books Articles Lisa Jonathan

Our Articles ...

On Personalizing Content

  On Personalizing Content

On Complex Documentation

On Kids' Software

On Home Software

On TV and Video

On Art, Poetry, & Drama

Personalizing Customer Assistance. Talk at the International Conference of the Society for Technical Communication, May, 2003 (PDF of slides).

You and Me: Making Technical Communication Personal. Proceedings of the 48th Annual Conference.  Arlington, VA: Society for Technical Communication.  2001.

The Dangers of Personalization. Region 5 Conference, Society for Technical Communication, Houston, October 12, 2001.

Tools for Creating and Managing Personalized Content, in Organizing Information for the Web, University of California, Santa Cruz, August 5, 2001.

An Audience of One. IPCC 2001 Conference. Santa Fe, NM, October 25, 2001.

A Rhetoric of Objects. Association of Computing Machinery, SIGDOC 2001.  Santa Fe, NM, October, 2001. New! Updated version delivered at International Conference of the Society for Technical Communication (PDF of slides).

 

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